ServiceNow

ServiceNow provides a cloud-based platform that digitizes enterprise workflows across IT service management, HR, customer service, and security operations, serving over 8,000 enterprise customers including most Fortune 500 companies. Engineering at ServiceNow involves building a multi-tenant platform that processes billions of workflow transactions daily, developing a proprietary low-code application development environment, and scaling infrastructure across global data centers to meet enterprise SLA requirements. The company has aggressively integrated generative AI across its platform through its Now Assist capabilities, applying large language models to automate ticket resolution, code generation, and knowledge management. Hiring patterns reveal priorities in AI and machine learning, platform scalability, and developer experience tooling as ServiceNow expands beyond ITSM into broader enterprise automation.